Frequently Asked Question!​

We exclusively offer eBooks, eliminating the need for physical shipments such as printed book copies or mailed DVDs. After you finish paying, you will immediately receive access to download the purchased eBook(s) at checkout and through an email link. Once the item is downloaded to your device, it becomes permanently yours.

How to download?

To start the download, just click the “Download” button. If you ever need to access the eBook again, you can easily find it on your /downloads/ page in your account or through an email sent from ‘eBookSera Support’ to your email address. In case you haven’t received the email within 10 to 30 minutes, please check your ‘junk/spam folder’ or feel free to reach out to us for assistance.

How to access?

Most of our eBooks are available in PDF file format. For the best viewing experience, we recommend using Adobe Reader (which is free) as your PDF viewer. Remember to save the file on your computer or phone / tablet for continued access.

For eBooks that come with supplementary DVD videos, you can play them using any video player on your device, whether it’s a PC, a phone or a tablet.

Additionally, these videos are hosted on the cloud for your convenience, allowing you to access them from your preferred location and device. This flexibility ensures that you can make the most of your purchased items and their accompanying resources with ease.

For mobile devices and tablets, you can use:

• Adobe Acrobat Reader (iOS and Android)
• Foxit PDF Reader (iOS and Android)
• Microsoft Edge (Windows 10, iOS Android)

For desktop computers, you can use:

• Adobe Acrobat Reader (Windows and macOS)
• Foxit Reader (Windows and macOS)
• Microsoft Edge (Windows 10)
• SumatraPDF (Windows)

Several factors could contribute to this situation:

• The email address provided during checkout might contain errors or typos.
• The email might have been directed to your spam or junk inbox, or possibly blocked by your email service provider.
• The payment might still be processing and hasn’t cleared yet.

To resolve this, please reach out to us with your order details (such as your name, email address used during checkout, and payment ID). We’re here to help and provide assistance.

We exclusively accept secure PayPal™ payments to ensure the utmost security and protection for your sensitive payment details. Rest assured that your financial information is never stored on our servers, as payments are securely handled by PayPal themselves.